Customer Service Strategy

The Town of Grimsby is working on a Customer Service Strategy to improve how you experience Town services; whether you’re looking for information, submitting a concern or request, visiting a Town facility or connecting with staff.

As Grimsby continues to grow, residents and businesses expect services that are easy to access, clear, and responsive. This project will deliver a report that highlights what’s working well, where improvements are needed, and how the Town can deliver a more consistent and positive customer experience.

The Customer Service Strategy will guide how the Town serves the community now and in the future. It will focus on:

• Making it easier to get the information and services you need
• Improving communication and response times
• Creating clear service standards across the organization
• Supporting continuous improvement as the community grows.

Let's talk, Grimsby, about how we can build even better customer service - together. *Note: Survey is now closed.