Customer Service Strategy

The Town of Grimsby is working on a Customer Service Strategy to improve how you experience Town services; whether you’re looking for information, submitting a concern or request, visiting a Town facility or connecting with staff.

As Grimsby continues to grow, residents and businesses expect services that are easy to access, clear, and responsive. This project will deliver a report that highlights what’s working well, where improvements are needed, and how the Town can deliver a more consistent and positive customer experience.

The Customer Service Strategy will guide how the Town serves the community now and in the future. It will focus on:

• Making it easier to get the information and services you need
• Improving communication and response times
• Creating clear service standards across the organization
• Supporting continuous improvement as the community grows

Have Your Say!

Your feedback matters. By sharing your experiences and ideas, you can help shape how the Town delivers services and connects with the community.

Let's talk, Grimsby, about how we can build even better customer service - together.